Sign in to your account to start a new order or manage your existing orders, or get started by registering for an account
Additional Resources
How to Order Online
All Day Ordering Tutorial
Policies
Prairie Catering welcomes the opportunity to serve you! We pride ourselves in being able to meet Athene's catering needs. In order to successfully respond to your requests and to better serve your event, the following policies and procedures apply to all catering services.
Athene has named Eurest Dining Services: Prairie Café Catering the exclusive vendor to provide catering services at the corporate campus. All catering that is paid for by Athene for a meeting conducted at the corporate campus must be ordered through Prairie Café Catering according to these policies and procedures.
7:00 a.m. – 4:00 p.m. Monday thru Friday.
Catering needs outside of these hours may be requested by contacting Nicole Peterson, General Manager, Prairie Café and Catering at (515) 342-6210 or via e-mail at nicole.peterson@compass-usa.com.
Before planning the catering for your event, please ensure you have reserved a meeting room. Meeting rooms can be reserved through Outlook. When reserving your meeting space, please book an additional 15 minutes prior to your meeting for setup and 15 minutes after your meeting for clean-up of catering items.
Catering items will be delivered 15 minutes prior to each function and will be cleaned up immediately following each event.
Disposable and compostable dinnerware will accompany all orders unless otherwise specified. Please note any special instructions on your order or contact the Prairie Café Catering General Manager - Nicole Peterson - at 515.342.6210.
Catering items will be set up inside the meeting room, unless otherwise requested.
*If you require setup outside of the meeting room, you must contact the Athene Facilities department to request a table, 24 hours in advance.
Catering orders are accepted online through Catertrax:
www.prairiecafecatering.catertrax.com
For catering needs within 24 hours of a meeting, contact the Prairie Café Catering General Manager - Nicole Peterson - at 515.342.6210 directly to ensure proper attention. A $25 late fee will apply.
Catering orders through Catertrax must be a $15.00 minimum
Special diets including low-sodium, low-fat, vegetarian, vegan, lactose-free and allergy-sensitive can be accommodated.
Indicate your dietary restrictions when placing the order through Catertrax; you may also contact Prairie Café Catering directly to discuss options.
There may be additional charges for some special diet plates.
When placing a catering order through Catertrax, you must provide a guest count. The actual amount of food prepared by Prairie Café Catering, and the number for which you will be billed, will be based on that guest count.
You may increase your guest count if done by close of business the day prior to your meeting. Your bill will be adjusted accordingly.
You may decrease your guest count if done by close of business two days prior to your meeting. Your bill will be adjusted accordingly.
In order to comply with local state and health regulations, perishable foods (with the exception of cookies) are not allowed to be taken from any catered event.
Cancellations received less than 24 hours prior to the start of your meeting will be charged 50% of the total catering order. In the event of a cancellation for which you are billed, you may not request the food be packaged ‘to go.’
Catered events paid for by Athene will be charged to a budget center; credit cards are not accepted.
A budget center will be required to complete the order through Catertrax.
The person placing the order is responsible for the approval and timely processing of the invoice, which will be provided via email at the conclusion of your meeting.
Requests for alcoholic beverages must be approved by a Senior Vice President.
Alcoholic beverages may only be requested for events occurring after 4:00 p.m., and arrangements must be made through the Athene Meetings and Travel Department.
Alcoholic beverages can only be served in the Commons Building.
Alcohol served may only be consumed in the room(s) designated for the event.
The serving of alcohol will end 30 minutes prior to the scheduled end of the event, with no exceptions.
Prairie Café Catering reserves the right to refuse service to any person who is, or appears to be, intoxicated or may cause harm or damage to the public health, safety or welfare of the community due to their intoxicated condition.
Prairie Café Catering questions should be directed to:
Nicole Peterson, General Manager, Prairie Café and Catering (515) 342-6210
e-mail: nicole.peterson@compass-usa.com.
For meetings in the Commons building, The Athene Meetings and Travel Department can help you develop a theme, customize a menu and provide just the right atmosphere for your meeting or event. All associated rental charges will be your responsibility.
Athene Meetings and Travel questions should be directed to:
Terry McConnell x4568; email: Terry.McConnell@avivausa.com
